Privacy Policy

We at PLDT place high importance to your privacy. Our Privacy Policy relates the information practices for PLDT Web sites, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.

Information

Our Privacy Policy covers any information collected and received by PLDT from you about yourself that is personally distinct including your name, address, email address, or phone number, and other information that is not otherwise publicly available which is necessary whenever you visit our website or apply for a service that we offer (the "Information").

Use of Information

PLDT, its subsidiaries and its affiliated companies and their subsidiaries use Information to help us deliver the services you have requested, or to design or offer specific products or services that we believe will be useful to you. However, PLDT may also use such Information for marketing, statistical or other reporting purposes or for determination of your service needs and to contact you regarding other services you may find useful.

Any feedback, data, answers, questions, comments, suggestions, ideas or the like, which you send to us are not considered Information and shall be treated as being nonconfidential and nonproprietary.

We will take commercially reasonable steps to safeguard such Information from unauthorized access by any other parties.

Certain laws or government regulations may require us to disclose non-public personal information about you. In such an event, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.

Sharing of Information

PLDT may share Information, with other parts of PLDT, its affiliates and subsidiaries, PLDT's Business Partners, financial institutions, shipping companies, postal or applicable government authorities in connection with a transaction. PLDT may also contact you as part of our customer satisfaction surveys or for market research purposes.

Other Web Site Notices, Rules and/or Regulations

Other specific PLDT websites may contain other notices, rules and / or regulations governing their use and the information practices covering such web site.

Cookies

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service and our sites may, from time to time, make use of "cookies" (or a similar technology) to better manage our sites and to assist us in providing you with tailored information and services. A cookie is a tiny element of data that a Web site can send to your browser, which is stored on your hard drive as an anonymous tag that identifies your computer but not you so that we can do things such as better serve you as you navigate through our site or when you return. You may set your browser to notify you or decline the receipt of a cookie; however, certain features of our sites may not function properly or be available if your browser is configured to disable cookies.

Some PLDT Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across PLDT's Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

E-mail

It is our policy not to read or disclose private e-mail communications that are transmitted using PLDT services except to respond, if directed to us, or as required to operate the service, as set forth in the terms of use and policies established from time to time governing the service, or as otherwise required by law.

Children

We recognize the importance of children's safety and privacy on the Internet. For this reason and in compliance with certain laws, we do not intentionally collect personal, individually identifiable information from children under the age of 18, nor do we offer content targeted to children under 18. Children should always ask their parents or guardians for permission before disclosing any information online. Several software companies can provide children's safety software.

Security

We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes to help us to keep your information secure and to maintain its quality.

We maintain physical, electronic and procedural safeguards designed to protect the confidentiality of Information provided at our Web site. Unique passwords or codes are required to access a number of our Web site services. We regularly test and update our technology to help protect your Information. Please note that our Web site contains links and banners to others' web sites, such as advertisers. Please consider the separate security and privacy policies of those other sites.

Links to Other Sites

For the convenience of our visitors and customers, this Web site may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other sites.

Some companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers and visitors to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers and visitors. Any information that is collected is cumulated so it is not identifiable to a specific individual.

Revisions

We may amend this policy from time to time and we will post any revisions on this site.